Poo The Rescue FAQ’s
I’m short on time; can I just call with my questions?
Absolutely, call us at 713-730-YARD (9273)
Why should I hire Poo The Rescue?
We are responsible, professional, insured, affordable and reliable.
* you don’t like to scoop poop, we “doo”
* you don’t have the time to do it
* no arguing about who’s turn it is to scoop.
* your children can play outside, poop FREE.
Is Poo The Rescue a Franchise?
No, we are a locally owned and operated business based in the Cypress,Texas area. We service greater Houston and beyond.
Can I request a certain day or specific time?
Generally no. We have a scheduled route to maintain and keep our services affordable. Please call to find out what days we are in your area. (We will make every effort to accommodate you)
Where do you clean?
Anywhere your dog goes: Grass, Concrete, Deck, Etc…
How am I billed?
All major credit cards, cash and checks are accepted. Most customers prefer an automatic payment through our secure third party billing software. (There are no contracts. For regular service you are billed at the beginning of the service for the month and then every 4 weeks from start of service.)
Is dog waste good for my lawn?
Absolutely not! Dogs eat a protein based diet. Dog waste contains bacteria and parasites that can be harmful to your family, pets and lawn.
Is it ok for my lawn service to mow the grass before you come?
Certainly, we don’t mind. Most lawn services set their blades high enough so that they don’t hit the waste. We will make sure we scoop it all, so your landscaper minimizes creating a mess.
Will the Scoop-Tech close my gate?
It is our #1 priority. When entering and leaving a yard we always shut the gate and tug on it to be sure its closed.
How can I start or stop service?
By phone, 713-730-YARD or email email@example.com
Do I have to be there when you service our lawn
You do not have to be. We service many yards per week without the owners present. We will leave a door hanger letting you know service was provided.
How do you dispose of the waste?
It is removed from your property and disposed of in accordance with city, county and state regulations.
What happens if you can’t get in to my yard?
The first time, we’ll waive the charges for that day and contact you to resolve the issue. Any future occurrences you will be charged regular fees. (If we have to miss a day the next visit will have more waste to scoop)
Is my personal information safe with you?
We NEVER sell or share information about you with anyone.
How Often Does Your Company Come Out?
Most of our customers prefer once a week, or twice a week service. We also do one time cleanings as well. Please note that we will clean your yard on your service day, but we can not guarantee the same time every visit. Our schedules and routes are constantly changing.
What Happens If The Weather Is Bad?
We work in just about any weather conditions. We will not work in hurricanes, tropical storm warnings, lightning, or severe thunderstorms. Missed visit due to in climate weather will be made on next weeks visit.
Should I Unlock My Gate?
Yes. We will not climb or jump over fences. Please have your gate unlocked on your service day. You may provide us with a key to the lock if that is convenient for you.
Can We Work With Your Dog In The Yard?
If your dogs are friendly, and will allow strangers in your yard then we have no problem working with them in the yard. If your dog(s) are aggressive, we will need to know before hand and make sure the dog(s) are inside during the service visit.
What If I Want To Skip A Day Or I Go On Vacation?
Please call us 24 hours advance, so we do not come to your property. Your visit credits will be reflected on your next months invoice.
Do I Have To Sign A Contract?
No contracts. Ever. We can adjust your service over the phone to fit your needs.
What are your service areas?
The greater Houston area. Call for more specifics. 713-730-YARD
We strive to provide excellent service. if for any reason you are not happy with our service, please call or email and we will absolutely make things right